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Privacy Policy

At Sprout, we respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and relevant Danish privacy laws.

1 / Data Controller

Sprout is the data controller responsible for the processing of your personal data. Our contact details are:

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​GetSprout
Støberigade 8, 2, 36, 2450 Copenhagen
info@getsprout.eu

2 / Types of Data We Collect

We collect the following types of personal data when you interact with our website or services:

  • Contact Information: Name, address, email address, and phone number.

  • Demographic Information: Age, gender, or any preferences provided voluntarily.

  • Technical Information: IP address, browser type, and other technical data from your use of our website.

  • Transaction Data: Records of your interactions with us, such as waitlist sign-up and service history.

  • Marketing Preferences: Information on whether you’ve opted in to receive promotional materials.

3 / How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide you with free green roofs, process your sign-ups, and manage installations.

  • Customer Support: To handle inquiries or complaints, provide technical support, and ensure service satisfaction.

  • Marketing: To send you promotional offers, newsletters, or information about Sprout’s latest initiatives, provided you have opted in.

  • Legal Compliance: To comply with legal obligations, such as financial reporting or regulatory requirements.
     

We do not use your data for automated decision-making or profiling.

4 / Legal Basis for Processing Your Data

Our legal basis for collecting and processing your data is:

  • Contractual Obligations: We process data to fulfill our obligations under the contract when you sign up for our services.

  • Consent: For marketing and other non-essential communications, we will seek your explicit consent.

  • Legal Compliance: When required to comply with Danish or EU law.

  • Legitimate Interest: For purposes like improving our services, safeguarding our operations, and managing our website.

5 / Data Sharing

We do not sell your personal data to third parties. However, we may share your data with:

  • Service Providers: External contractors or partners who assist us in delivering our services (e.g., installation partners).

  • Legal and Regulatory Authorities: If required to comply with legal obligations or defend legal claims.

  • Marketing Partners: If you have given consent to receive marketing information.
     

All data sharing complies with GDPR and Danish data protection laws.

6 / Data Retention

​We will only retain your personal data for as long as it is necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. In some cases, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7 / Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data that we hold.

  • Right to Rectification: Ask us to correct or update any inaccurate or incomplete data.

  • Right to Erasure: Request that we delete your personal data, subject to legal or contractual obligations.

  • Right to Restrict Processing: Ask us to stop processing your personal data in certain situations.

  • Right to Data Portability: Request the transfer of your data to another service provider.

  • Right to Withdraw Consent: You can withdraw your consent for marketing or other purposes at any time.

  • Right to Lodge a Complaint: File a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have violated your privacy rights.

8 / Data Security

​We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We regularly review our security procedures to ensure your data is protected.

9 / Cookies

Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small data files stored on your device. By using our website, you consent to the use of cookies, but you can modify your browser settings to block cookies if you prefer.

10 / Changes to Our Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. We will notify you of any significant changes by posting an updated version on our website or by sending you an email.

11 / Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

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GetSprout

info@getsprout.eu

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